ExamBuilder Privacy Shield Policy | Online Testing Software

ExamBuilder Privacy Shield Policy.

EU-US and Swiss-US Privacy Shield Policy

The privacy of your data is important to us. This document outlines the types of data that we store and what we do with it.

What we store for instructors/training departments

When you sign up for ExamBuilder, we ask for your:

  • Name. It is important to know who the account owner is for security
  • Company name. In case someone asks for super user access we need to verify the request for security. This happens when someone leaves a company and another person takes over the account
  • Email address. To send you invoices.
  • Country. To personalize the groups section

We also store your IP address to verify that no unauthorized access has occurred and for other security related events.

As an e-learning company we store your data that may include: exam content, student/employee names, and training materials. ExamBuilder is the custodian of your data; you are owner! We only access your data under the following circumstances:

  • You called tech support and we need to log in to your account to resolve an issue
  • A bug was reported that cannot be recreated in one of our developer accounts

When you write to us with a question or to ask for help, we keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we track that for statistical purposes or to analyze the most viewed pages and conversion rates based on search terms.

ExamBuilder does not share your information with any third parties! There are no ads on the site; the business model is based on paid subscriptions, not advertisers. Any information provided stays on the ExamBuilder servers while your account is active.

What we store for students/employees

Student accounts can be created by training departments, or, by students themselves who self-register for the system.

Here is what we store:

  • Name (required). This can be anonymous or a code, but it is not recommended since training departments often need to look up users by name
  • Student ID (required). This is a unique identifier for your account that can be an email address but doesn’t have to be. The advantage to using an email address is that students can receive exam invitations by email
  • Photo (optional). Student photos are only viewed by training departments in the instructor portal when accessing a student account or viewing reports. Photos are never used for any other purpose.
  • Groups (optional). Some training departments ask students to group themselves by demographic region or job function

We also store your IP address security purposes.

As an e-learning company we store details about the exams that you have taken (score and date of completion), responses to specific questions, and the training that you have viewed. This can only be viewed by the training department that created the content and is never shared outside of that context.

ExamBuilder does not share your information with any third parties! There are no ads on the site; the business model is based on paid subscriptions, not advertisers. Any information provided stays on the ExamBuilder servers while your account is active.


All data is encrypted via SSL/TLS when transmitted from our servers to your browser. All database backups are also encrypted. Sensitive data in URL and form fields are also encrypted during transit.

Deleted data

When you cancel your account, we delete all of your data on our servers within 45 days. Anything you delete on your account while it’s active will be purged within 7 days.

Law Enforcement

While we may be required to disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements, ExamBuilder won’t otherwise hand your data over to law enforcement unless a court order says we have to. We flat-out reject such other requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security Safeguards and Onward Transfer

You understand that ExamBuilder uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide you with our services. A current list of vendors is available upon request.

In cases of onward transfer to these third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, ExamBuilder is potentially liable should any issues or concerns arise.

Changes & questions

ExamBuilder may update this policy occasionally. We notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting our support team.

Questions about this privacy policy? Please contact us and we’ll be happy to help!

EU-US and Swiss-US Privacy Shield Framework

ExamBuilder complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union member countries and Switzerland transferred to the United States pursuant to Privacy Shield. ExamBuilder has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the policies in this privacy policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, ExamBuilder is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Privacy Shield Frameworks, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Privacy Shield, should direct their query to dpo@exambuilder.com. If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to dpo@exambuilder.com.

EU-US and Swiss-US Privacy Complaints

In compliance with the Privacy Shield Principles, ExamBuilder commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact ExamBuilder by email at dpo@exambuilder.com or via post at dpo@exambuilder.com, or via post at:

ExamBuilder, Privacy Officer

119 West 72ndStreet, No. 225

New York, NY 10023.

ExamBuilder has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your complaint involves human resources data transferred to the United States from the EU and/or Switzerland in the context of the employment relationship, and ExamBuilder does not address it satisfactorily, ExamBuilder commits to cooperate with the panel established by the EU data protection authorities (DPA Panel) and/or the Swiss Federal Data Protection and Information Commissioner, as applicable and to comply with the advice given by the DPA panel and/or Commissioner, as applicable with regard to such human resources data. To pursue an unresolved human resources complaint, you should contact the state or national data protection or labor authority in the appropriate jurisdiction. Complaints related to human resources data should not be addressed to the BBB EU PRIVACY SHIELD.

Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction

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